How do we send your parcel?
Freight is via an Air Freighter. We either use Australia Post or TNT. It is a Door to Door, Fully Insured Service.
How long does it take?
10-14 days to your door.
In detail- After placing your order where appropriate we select didg cover to suit your didg. If not in stock, it is custom made and complete within 2 days. Goods are packed and sent the following day. So within 1-4 days from receiving order, we aim to have your ordered goods on the truck overnight to Sydney 6 hours south. In Sydney it is scheduled for a flight immediately and then on its way. All up it can be as quick as 7-days and only occassionally is it beyond 2 weeks from ordered date. If for any reason there is a delay, we keep in constant communication with you and you’ll always know your orders progress.
How much does the freight cost?
It will be detailed in Heartland’s eShop shopping cart as you purchase via the web site.
How is the didg packaged? Is the didg well protected?
The didg, is in its didg cover bag and then wrapped in bubble wrap. The padded didg is then enclosed in a cardboard box or covering that is created around the didg custom to its shape; giving it added structural strength
Is it fully insured and is there anything about insurance, I need to know?
The goods are fully insured against breakage, loss, or theft. In 18 years we have had only three claims, and in all cases insurance was honoured and we made sure that the client got another didgeridoo that was of same or better value. The insurance gives you peace of mind. On receipt of goods please check immediately before signing for it, or sign, “subject to inspection”. Write this as well as signing , and the same applies when someone is receiving it on your behalf, by making sure they know to sign as such. This doubly protects you in in the unfortunate case that it is broken. It is essential that after signing as such that you then check parcel within 24 hours and if it is broken that you notify the Freighter and Heartland to this effect and that a claim is to be made. We will then act on your behalf .
Are there any other costs ?
All of our costs are included in the check out process. So there are no other extras.
The only factor as to extra cost, which is not connected to our service, may be customs duty if applicable. In some countries there is a duty or tax and it operates as a % of the value of the imported goods. It is generally minor and in some countries there is no cost. Its impossible for us to guesstimate as each country is different. This can catch some didg buyers by surprise so please contact your Customs Office in your country, if you are unaware.
Do you take credit cards and if so which ones?
Yes we take Visa and Mastercard.
Can I pay by bank transfer, or cashiers cheque or Paypal?
Of these methods we only accept Paypal .
What is the most cost effective way of paying for the goods?
Credit Card- No cost to you.
Paypal – 2% extra applies
You’ll be doubly pleased you’ve purchased a Highest quality, playing- collectable didgeridoo from Heartland Didgeridoos ! , as we’ll back up your order all the way.